Project workflow included 5 steps:
Step 1: Collect requirements
Step 2: Design solution, make proposal and quotation
Step 3: Negotiate and sign the contract
Step 4: Implement
Step 5: Finish, go live and and switch to warranty period
Warranty period:
- Software: 12 months
- Main equipment: 12 months
- Accessories: 03 months
Warranty process:
- Step 1: Customers raise requests: via email, skype, call
- Step 2: Analytics the issue and respond to customers about fixing method
- Bước 3: Do fix issues
Time to response:
- Issues make system halted: Response in 1 hour
- Equipment or software issues but system can still work: Response in 4 hour
- Issues are not effect to system operating: Response in 8 hour
